My problem was cleared up about a week ago.  I got a call today to confirm that everything was OK.  That was a nice touch.  This involved a double charge on my bank account (via a debit card) and a failure to put me on the three-month payment plan for my season tickets.  Yes, I've had problems before with the ticket office.  They seem to be trying to clean up their act, and the postings here may have helped.

Face it BL gives a lot more than most of us are able to and he gets special VIP treatment.  That's OK, but for him to come on here and tell us that we should stop bitching is more than a little out of line.

I called them.  They answered.  I ordered.

The ticket office is one place I've really never had a problem.  Maybe I'm just lucky.

Anyone think they will have season tickets and parking pass in hand before the first game?

Self-responsibility, lack of pity party and blaming others...Sounding like a Republican there Love!  I'm proud of you!

Well, I got my tickets over the weekend.  Once, again we got two Rohr Room hang tags with my name on them.  I've been after them for two years to issue one hang tag in my wife's name.  Last year I talked with them on the phone about it.  This year I wrote that on the application.  I think I'll call and complain.  Oh wait, I'll have Bobcat Love call for me.  I'll not only get it corrected instantaneously, but I'll be given a seat upgrade and season tickets to the women's games.

It's all about customer/donor service.  We have the money and they have the product.  We can get into a chicken/egg producer/consumer argument, but the real situation here is about the relationship.

If you've been in any service industry, the customer is almost always wrong, but needs to be believe that they are right.  By no means should you bend over backwards to accommodate every need of your customer/donor, but you should make them feel valued.  

One easy way to accomplish that is by providing effective communication.  Even if their request is crazy and there is no way you will accept it, communicating a reason in many cases leads to the customer accepting they will not get their way.  Frequent communication lets the customer know you are thinking about them and that you care.  Bottom line is keeping a positive relationship will allow you ask for more in the future as well as make mistakes that do not jeopardize future purchases and donations.





Season, please come soon, I hope this car crash of a thread will die.

I would agree that Love is as pompous as they come, but his attitude should in no way influence the way that anyone donates or purchases tickets.  That is just crazy talk.

Are you people crazy?

We are talking about something so small as a guy trying to get his wife's name on a Rohr Room pass.

Who in god's name even cares about something so tiny and miniscule in the grand scheme of things?

Once again, you're all so busy looking at the trees that you completely miss the forest. How about the fact that you can give as little as $600 a year and still get the Rohr Room privilege? Do you know what that would cost at other real schools? Trust me, most of us on this board wouldn't be allowed within 50 feet of the Rohr Room (to go along with the 200 yards that most of you aren't allowed within schools or youth facilities already).

If a potential donor is going to balk because someone's name was omitted or misspelled, then EFF em.  Hell, they probably already walked years ago - so that attrition is already figured into our staggering attendance/donation levels already. Plus, they are probably as kooky as OCF and lord knows we're at quota on these nutjobs already. These "donors" cost OU $600 just to have people sit on the phone and babysit them through all these ridiculous issues. Just like they sit at Bob Evans for 7 hours with 1 cup of coffee and tip the poor HS waitress a grand total of $0.30.

I don't know how many basketball season ticket holders we have, but for arguments sake - let's say it's 1,000. Do we really need to babysit 1,000 season ticket holders to make sure they have little smiley faces in the "O's" in their names on their Rohr Room badges? Think about that - 1,000 people to babysit while we are clearly constrained in the resource department.

I say NO. Let the computer systems do their jobs for gods sake. Put your order in, let it spit out the label, get your ridiculously cheap tickets and rohr room passes in the mail, and shut your face already. It's like listening to a bunch of old ladies bitch incessantly.

I've been to lots of college games around the country, and I can tell you that Ohio athletics is the biggest bargain in Division I sports. I honestly sympathize with people who don't get perfect service from our strapped and understaffed ticket office, and I can see why some of these things are frustrating. That said, I don't think it's very supportive or helpful to slam the ticket office on a public forum for what really sound like minor mistakes and perceived slights. Love's responses may lack tact, but they speak to a justified frustration. Our alumni adore the university, but that same group of alumni bitches about ticket prices, parking lots, name tags and, yes, pretzels. All this whining when we should realize that we enjoy the best price-to-value ratio in college sports.

I have been to a lot of NCAA BBall venues as well - MANY. We do have a great bargain - and that is why I have been a Platinum season ticket holder for nearly 20 years - with the price increases/seat liscense additions over the years (which began to precipitously increase after '94 - last MAC reg season championship) - and why I increased my donor level this year.

Less than "Perfect", or otherwise service comments/complaints - come with the territory with a "public" organization and an availible "public" forum - that's just life in the 21st Century. Compliments are possibilities too......as in my post to the Alumni Ass. and the the Wright State events planning. My posts here have referred to the unfortunate reality that there are Historical and Common issues - again repeated this year. I am annually dismayed by this - not "angry"!

I'm laugh-at-myself, not-really pompous.  But you are really an ass.

It's OCF's problem that the University's Excel file is flawed?

Way to get crazy.

Would you like me to put up your standard/obligatory 'Monroe-20k posts with no content' rejoinder for you, oh master of substance?

I like you thought here - give an option to buy both as a package deal.  I don't buy football tickets usually, but would consider it under this type of scenario.