Same thing happened when I sent in my football ticket order. I signed up for the three month plan, and got charged all at once. Wasn't worth making a fuss over - I was only going to make about .10 floating that money in my account while waiting to be charged the next two months.

I also got new seats even though I requested the same. I think there is a conspiracy to keep me away from Pete because we only cause trouble.

Either that or they decided to liven up an entirely different section of blue-hairs.

Worst thing that ever happened to me was for hoops a couple years ago, when I was trying to order 12 tickets because I had several family members, including small children coming to the game.  Spent 15 minutes on the phone discussing what options we had for where to sit, as we all wanted to sit together. The guy was very helpful getting us good seats where 12 people could all sit...

EXCEPT... When we arrived, our seats were occupied, and the ushers were no help, because apparently above teh concourse was just GA... so why doesn't the guy on the phone just say that and save us all a bunch of time? Why do the tickets have seat numbers on them? 30 rows later (read: higher), a miserable time was had by all, but that was partially due to the stinkfest on the court that day...that was the BG game we lost at home in Groce's first year and I wish I had simply stuck a wood burning calligraphy pen in my eye instead of watching that.

Bygones.

All I know is they better fix it ASAP on Monday morning. I have already e-mailed and left a phone message. Who are they allowing to process stuff? Students?

Thats why you are arrogant and offensive. I have an account and they are still screwed up. Sorry I don't have the money you have in New Albany.

The ticket office is in Licking County.

None of these sounds like issues that will permanently tilt the world off it's axis.........I'm sure the hungry Somalian kids are furious about the out of date recorded message that probably happened during Winter Break.

I've never had a problem.

Re - Pretzels

The pretzel comments were more in the entertainment genre, than the "fire the guy who didn't defrost the pretzels or correctly set the rotating spit temperature" genre.

Again, I stand by my statement - never had one issue with the ticket office. I wish they sent stuff out earlier and still used the credit card tickets - but that's small potatoes in the grand scheme of all this. They are always on their game. I know others that would say the same if asked.

Here's a thought - Maybe the ticket office just doesn't like the people who are having these chronic problems? Maybe it's personal. Maybe they are intentionally sabotaging seat locations and mailing things to the wrong addresses on purpose. Maybe the Bourne Supremacy has taken root on Richland. "Are you Treadstone? Who's Treadstone? Take me to Treadstone, dammit!" If that's the case, even better. I approve.

Ex-Athenian here (moved to Columbus 13 years ago), OU alum, and appx 18 years basketball season ticket holder. Renew ordering tickets and renewing Bobcat Club donation this year online has been a "non-starter" for me. I could not get logged into the site, sent email requesting password assistence etc. from link on the site - week later no response (though did get two more reminder emails I needed to submit my order - as well as reminders they keep sending to my work address that I began asking, and have been REPEATEDLY asking to have deleted - what? - 5 years ago????). After finally calling the ticket office today - I was able to get thru to helpful contacts - he took my credit card info for my seat renewal. Then tried to get me in touch with someone at the Bobcat Club - I called the number, no answer - and still no returned call from message I left. Just went on the site again, tried to go and login with the confirmed login and password the ticket office gave me today - waiting, waiting, waiting, hell with it the site won't open.

It's WAY TOO COMPLICATED - and the system is pretty rinky dink. Bottom line it should not have to be such a pain in the keister to try and GIVE OU MONEY! I'll bet you these all happen as well: 1. Season tickets will not arrive in mail before first exhibition game. 2. Parking pass will also not arrive before the first exhibition game, and likely not until 2 or 3 games in (as per last couple years).

Why is there not ONE MAIL FORM and/or ONE PLACE to go to and complete tickets and Bobcat Club renewals? At least one that you can actually get onto............... I think the staffs in the offices are gonna be dealing w/a lot of phone calls............

Count me in the column of never (knock on wood) having issues with ordering season tickets on-line.  Like BL, I wish we had the card style again.  I used to put one in the wallet and never had to worry about walking out the door without it.

What is funny is that my wife is not an alum but she signed a check to the school somewhere along the line.  Somehow, someway, mailings and phone call solicitations are addressed or directed to her and my name is left off.  I have made some phone calls about this and have been promised that it will be corrected in the future.  No big deal but still...

Now, if we wanna talk about traffic and parking, that's a slightly different story.  If I don't pay my fine from parking in an incorrect lot for Sunday's Mountain Stage concert, will they take back my diploma?

I had season tix for 1 year for both football and basketball.  That was enough for me. THe ensuing process caused me to just say NO. 

I am quite happy Tommy's grandmother has not seen this thread and hope she continues to overlook it. The folks in that office would do well to take her off the list now and avoid phone calls or continued mailings. Unlike most families I am sure she will continue , like me , to support OU athletics but I am quite sure she never wants to hear from ticket sales ever again.

The ticket office has not been the same since Lori Moorman left.  When you have a part of your organization that has been a revolving door for several years, you are bound to have mistakes.  There is hardly a year that goes by without turnover in that job.  Plus, there are students doing most of the renewal/sales duties like answering the phones and doing the mailings.  Personally, I never have a problem with the office.  I call and get the season tickets taken care of over the phone.  If I need individual tickets for a specific game, that's usually easy.  I could see the online experience being upgraded, but I don't use it so it doesn't affect me at all.  The consistency would be improved if someone held that role for more than a year or two.  

As far as the phone calls go, I am tolerant of their efforts.  I understand it is a marketing campaign.  We all complain about the lack of big crowds at both football and basketball, but are now complaining about an effort to sell tickets.  This is one area that the Athletic Department is being proactive to sell more tickets.  I only get calls until I renew, then the phone stops rigning.  They are simply reaching out to folks that have purchased tickets in the past.  Good business models are built on repeat customers.   

I wonder what they would look like.

As suggested in my previous post....

If the Bobcat Club hasn't called you back, I'm guessing you were transferred to the incorrect number. The people in that office are super helpful. Call their direct line 740-593-1176 and speak to Tricia. I've always had a good experience with her.