I have to imagine that our AD wonders what she has gotten herself into by joining a program where "supporters" demand full refunds not only of monies invested in season tickets but also those paid to third-party providers - all during a global pandemic that has put the university's future in doubt.
It also must be a great surprise to her that a majority of fans have asked for a refund rather than a credit toward the next season. And that a paltry few recognized the extent of the financial emergency and simply donated the $200 or so toward the greater cause.
Congratulations on getting your $10 back. Epic win.
Haters gonna hate. Go ahead and rip me if you want. I'm a big boy and can take it.
I will repeat myself: This wasn't about getting my $10 back and never giving another dollar to the university. This is about the principle of this single transaction: I chose to spend money on goods or services that weren't provided, and then not all of that money was refunded. I could very well have decided to consider that missing $10 a donation. But I decide when and where I spend my money, and this was not MY decision being made. Plus, my request for the refund was originally met with an unsympathetic, hard-line stance.
I have given (and will give) OU a lot more money than this $10. But poor customer service was being exhibited, and I called it out and challenged this. I do not regret that.
Again: This ended with a positive resolution that made me feel my voice was heard and that I was valued as a supporter of this university. That's how I was hoping it would end. End of story.