It's interesting how opinions on this matter have kind of played out along generational lines. It seems - and I could very well be wrong - but those of us of Medicare age see this as a bigger deal than those still in the work force.
My dad was a Kroger manager in NE Ohio for 38 years and taught me a thing or a million about customer service. He was never one to subscribe to the theory that "the customer is always right." Instead, he and i to this day believe that the customer is worth listening to.
It's funny that it took a department employee seeing a developing conversation on social media before a response was offered to a customer concern.
In the end, this isn't about $10 bucks. It's about the perception of customer care or lack thereof. Lately, the univesity as a whole has demonstrated a general lack of understanding of the wants and needs of their customers, the tax payers of the state of Ohio.
Here's the edit. After talking with one of the leading folks in the world of sports and entertainment and OU sports ad grad from the 80s, this is/was a common situation across the country. Several take aways from our conversation - where ticketing actually occured (tickets processed and delivered), Ticketmaster, LiveNation, etc. actually incurred costs. In those cases, the hosting organization might very well extend an olive branch for next year in terms of "comps" such as double the value (in this case $20) in Bobcat Bucks redeemable for concessions at the stadium.
At the end of the day, the great fear in the industry is that some folks who lived without sports this year may not come back next year. Retaining their loyalty and getting them back i their seats next year is priority number one.
Last Edited: 11/7/2020 6:58:28 PM by Alan Swank