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Topic: 92% Increase!
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Athens Block
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Posted: 7/14/2012 7:23 PM
The Situation wrote:expand_more
Of the states listed ahead of us in population (CA, TX, NY, FL, IL, FL, PA) only New York fails to have a more than one AQ representative of the state for college football. And they fail to have any, which might indicate something. Of the states behind us in population, 18 have at least two AQ representatives. (I'm aware Cinci is AQ, bare with me).


What does this have to do with anything?  Are you saying we should be an AQ school?  Is it our marketing department's fault we aren't?  I'd argue it has a lot more to do with being one of the worst 1A football programs in the nation for a 30-40 year span and much less about billboards in Parma.

Quote:expand_more
Ohio is a sports hungry state. We have 2 MLB, 1  NBA, 2 NFL, and 1 NHL franchise. A demand for professional athletics is there.  That is evident. Then we see that Ohio State hangs around as one of the most profitable college football programs. It is evident that a demand for college football is there. And Ohio State currently satisfies an overwhelming quantity of that demand.


The Bengals and Browns are constantly under the threat of a blackout because they can't fill their stadiums.  The demand isn't even high enough for fans who live in Cleveland or Cincinnati to go watch an NFL game a half hour from home.  

Ohio isn't a sports hungry state, it's a sports saturated state.  2 NFL, 2 MLB, 1 NBA, 1 NHL, 2 BCS Football, 6 other Division 1 football, 13 Division 1 Basketball Programs, 7 minor league baseball and more Division 2-3 and NAIA programs than you can count (Including multiple national championship programs in many sports at those levels.)

The fact is we have to scratch and claw to get anyone to come to our games.  Look at all that competition.  Many say we're at a disadvantage because we're geographically isolated.  In fact, it may be a good thing because we have a better chance of keeping local $$ here.  Imagine if you're Akron trying to compete for a sports entertainment dollar with the Indians, Browns, Cavs, Kent, Cleveland State, etc...  

Why would we throw good money into a city (Cleveland for example) that already has more sports options than it can possibly accomodate.  Guysville meanwhile is limited to Federal Hocking football and the Bobcats during September - November.  Priority #1 should be directing as many sports entertainment dollars within an hour or so radius of Athens to the ticket office.

Quote:expand_more
We have the name of this state, the marketably better name.


That may have mattered 80 years ago, but we're way past that having any relevance.  Sure it's convenient, but I highly doubt it matters much - if anything it may be a hindrance with all the confusion between us and Ohio State.  

Quote:expand_more
I believe that people don't know what they want. I believe people are buying in to Ohio State simply because they never knew they had a choice. I believe a large portion of Ohio State's share of the state, and the profits, are up for grabs.  I believe we are in a position to take this from them and give the customer what they want; an option they never knew they had.


And what option is that?  The worst football in the country for 30-40 years? 1 Bowl win in school history?  0-3 in MAC Championship Games?  We're a decent option now, but it's going to take consistent winning to convince the rest of the state that we're worthwhile.  

You're a perfect example - all you know is winning because of your age and years you've been affiliated with Ohio.  You expect us to win, and be the best, and that's AWESOME.  We've consistently won while you've been involved with Ohio, and you've bought in.  Winning works.  But, for anyone over 25 or so, that isn't how they perceive us.  And it's going to take more than a few quality years to change their minds.  

We are on our way to the top.  I believe it from the bottom of my heart, but you're delusional if you think we've arrived already.  We have a LONG way to go.  The rest of the state still remembers that period from 1970-2006 where we were awful.  Have we turned the corner?  You better believe it.  But is there still a long, uphill finish - absolutely.


TL;DR - We're in a very stiff competition for every dollar spent on sports entertainment in Ohio.  The state is over-saturated with options.  We've had some success, but we've got a long way to go before we can "expect" a sellout. 
Business_Cat
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Posted: 7/14/2012 8:44 PM
Mother of god, we may be on to something here. Before I spew off ideas, here are some of my credentials: Senior Marketing and Information Systems student OHIO CoB, College of Business Senator, Currently an International marketing intern for world's largest telecommunications company. Aka my life is one big marketing strategy. 

From what I've gathered from this board, from The Situation (great video post, really), my education and my internships, it's all about "market differentiation". 

One of the most important questions we could ask ourselves is "what makes the OHIO athletics experience" different from any product in the market? Fortunately, it's a question the university gets to answer (ie we can create the experience). I've heard valid points that the state market is saturated, but I see that as an opportunity even with my green and white glasses on the shelf. 

Here is the beginning list of differentiating factors for OHIO (please quote from this list and add input):

Firstly, OUr athletic department has accessibility that no one offers. Many people have never had a chance to meet with their favorite team's coach, we have the caravan. 

Secondly, we have a campus that is easy to navigate through. There are less headache's in traveling to game day in Athens when you adjust for time spent in big-city traffic. Being open is a HUGE advantage and provides a special game day experience especially when the ENTIRE town of Athens is involved, which there is clear evidence of. In a nutshell, OHIO could have an all-inclusive game day experience that NO ONE else can rival. 

Ok, this could be a long list. Who thinks I should start a thread called "Market differentiation"? If we get good content, I will personally present these ideas to the marketing department, it would be a huge pleasure for me. Can I get a +1??
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Posted: 7/14/2012 9:10 PM
You got it, BC. +1.
Business_Cat
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Posted: 7/14/2012 9:35 PM
Now is your chance. Let's do this, make your voice heard. 

http://bobcatattack.com/messageboard/topic.asp?FromPage=1...;
OUBob
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Posted: 7/15/2012 4:42 PM
92% is a great #. GREAT. Especially if is is being handled by as small of a staff as mentioned. Everyone should be patting themself on the back if that is the case. I think we are agreeing it is time for there to be a few more backs to pat...
bobcat72
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Posted: 7/15/2012 5:00 PM
OUBob wrote:expand_more
92% is a great #. GREAT. Especially if is is being handled by as small of a staff as mentioned. Everyone should be patting themself on the back if that is the case. I think we are agreeing it is time for there to be a few more backs to pat...


Agreed. If I got a 92% increase in my business, I'd be doing cartwheels. Heck, my boss gets excited over 5% increases in revenue....especially in today's climate. I live in Athens and I think everything around the marketing for football has been great this year - better than usual. Love the $4.50 message.

We can debate all day about Columbus and Cleveland advertising, but I just don't think that's the target market. Approaching out-of-town alumni with a more targeted approach (mailings and calls) is definitely the best way to go. It sounds like that's the current direction they're taking. As a donor and fan, I think that's the most cost-effective way of using OUr money.
Monroe Slavin
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Posted: 7/15/2012 7:25 PM

Agee.  92% is terrific.  The heart of marketing should be from Columbus and closer.  For Cinci, Dayton, CLE, 'kron and the like, target corporate accounts.  It would cost them the business equivalent of a rounding error to have a passel of season tickets to football and basketball.  Then, coordinate with those remote corporate clients to make sure that the tix are always used, seats filled.

D.A.
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Posted: 7/15/2012 8:42 PM
Alan Swank wrote:expand_more
Has anyone else seen the black OU billboard on 33 between Nelsonville and Athens?  I was driving home from the airport last evening and saw it.  The right hand side said Coming in the fall of 2012 and the left side says something like OU Is In The House (yes, it says OU).


If you go to the College Bookstore's website, you'll see that phrase prominently featured on their site.  It appears to be their initiative.
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Posted: 7/16/2012 12:21 PM
To sell out the first three home games, BEAT PENN STATE.

After that, it's up to the team to maintain that momentum.
OUBob
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Posted: 7/16/2012 1:13 PM
I guess it would be a hard push to get people to travel from Cleve or Cincy, but Cbus? Thats gonna be an hour drive after the NVille bypass. Shouldn't be hard to sell Cbus alumni. Now, alumni need to sell their friends. Grassroots style.  
The Situation
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Posted: 7/18/2012 10:33 AM
I got a call from the OBC last night for the first time ever (seems like too much of a coincidence).

Whomever I spoke with was very personable. I enjoyed speaking with them.

However, I was NOT asked to purchase single game tickets, or season tickets at all. The person was aware of my current residence in Columbus. If this is not a clear example of inefficiency then I don't know what it is! It's one thing to sit back and say, "Recent college grads don't have money. That's why they're not coming." It's another to leave the marketing deparment unquestioned when they call those grads for money but don't try and sell tickets for the much hyped upcoming season.

In the interest of full disclosure: I donated $35 dollars. Not because I had the money to spare (I'm in 40K of college loan debt), but because I appreciated the call. I would not have gone out of my way to give $35 to the OBC or school in general.
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Posted: 7/18/2012 1:04 PM
The Situation wrote:expand_more
I got a call from the OBC last night for the first time ever (seems like too much of a coincidence).

Whomever I spoke with was very personable. I enjoyed speaking with them.

However, I was NOT asked to purchase single game tickets, or season tickets at all. The person was aware of my current residence in Columbus. If this is not a clear example of inefficiency then I don't know what it is! It's one thing to sit back and say, "Recent college grads don't have money. That's why they're not coming." It's another to leave the marketing deparment unquestioned when they call those grads for money but don't try and sell tickets for the much hyped upcoming season.

In the interest of full disclosure: I donated $35 dollars. Not because I had the money to spare (I'm in 40K of college loan debt), but because I appreciated the call. I would not have gone out of my way to give $35 to the OBC or school in general.


I would be interested in knowing if the person that called you was main staff or a student worker making calls like I usually get from the main university funding calls.  I wouldn't expect a student worker to be as good as say a real Bobcat Rep or Athletic staffer.
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Posted: 7/18/2012 3:32 PM
The Situation wrote:expand_more
I got a call from the OBC last night for the first time ever (seems like too much of a coincidence).


You've been out of college for 2 months.... there are lists of literally thousands of people to call.... you honest to God think they read BobcatAttack and decided to call you?  In case you haven't noticed, there are tons of people on this very thread who have been called.  They're going through the list, your turn came up, you got a call. 

I'm pretty impressed that we've got a list aggressive enough that it already includes people who graduated 2 months ago.

I'd assume you'll probably get a call from marketing/tickets asking for the season ticket sale soon as well.  There's still a month and a half to go before the home opener - there are a lot of people to call. 

How about doing them a favor and just buying your season tickets already so they can cross you off their list instead of making them call you on principle?  That way they can move on to other people who might not have made up their mind yet and focus on those tougher sales.
The Situation
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Posted: 7/18/2012 7:50 PM
Athens Block wrote:expand_more
You've been out of college for 2 months.... there are lists of literally thousands of people to call.... you honest to God think they read BobcatAttack and decided to call you?  In case you haven't noticed, there are tons of people on this very thread who have been called.  They're going through the list, your turn came up, you got a call. 

I'm pretty impressed that we've got a list aggressive enough that it already includes people who graduated 2 months ago.

I'd assume you'll probably get a call from marketing/tickets asking for the season ticket sale soon as well.  There's still a month and a half to go before the home opener - there are a lot of people to call. 


At the risk of being labeled as a personal attack, I'm going to call you a straight up marketing department apologist.

I said it seemed too much of a coincidence as an off-hand comment. I mean here I am complaining about the marketing department not calling me one day, just a few later I get a call... (I wonder how long until OrlandoCat gets one?). I wasn't suggesting a conspiracy that we are being "watched" .

I have no ulterior motive. I'm stating what is evident from my observations of the marketing department. 

What I got last night was a sales call. There's no reason for them to follow up at a later date to see if I want tickets. They needed to ask for the sale last night! No excuses.

When a person buys a TV, they typically get 30 days to add on the service plan. From my experience a person almost never buys after the point of sale. You either attach right then and there, or you miss your opportunity.

At the risk of being called out for ad homs again,  you say that you're impressed that they've been aggressive enough to include recent graduates in the list. But then you imply they have time to call me later this summer? That contradicts what you've said all along, that they are budget constrained, and have limited billable hours.

What new prospects are they missing out on if they're calling me twice this summer? Why duplicate calls?Especially on a customer who has shown a willingness to donate (existing OBC member). What if I don't pick up next time? They had me right there on the line. They'd already invested the time (ten minutes) to schmooze me over talking about my favorite part about Ohio University.

I wasn't getting called by the Art Department; I was getting called by the freaking Ohio Bobcat Club. If they're not offering tickets in their calls, OUr ticket sales are missing out on a BIG opportunity. Period.

Stop apologizing for the inefficiencies of the athletic marketing department.
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Posted: 7/18/2012 11:50 PM
I'm a Bobcat Rep and I can assure you that the Ohio Bobcat Club doesn't make any outbound calls themselves. The university has an outside group that they hire to make calls for the annual fund. Pretty much, they pigeon-hole everyone into the area they feel you are most likely to give. They do this by comparing alumni to other data lists (mainly those from student orgs and majors). They probably saw you on the Ozone list and put you into the athletics list.

The guy who called you probably works in Colorado, Florida, or something. Their motivation isn't to sell tickets....that's a totally different local (and better, IMO) sales force.
Last Edited: 7/18/2012 11:52:32 PM by bobcat72
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Posted: 7/19/2012 5:39 AM
The Situation wrote:expand_more
You've been out of college for 2 months.... there are lists of literally thousands of people to call.... you honest to God think they read BobcatAttack and decided to call you?  In case you haven't noticed, there are tons of people on this very thread who have been called.  They're going through the list, your turn came up, you got a call. 

I'm pretty impressed that we've got a list aggressive enough that it already includes people who graduated 2 months ago.

I'd assume you'll probably get a call from marketing/tickets asking for the season ticket sale soon as well.  There's still a month and a half to go before the home opener - there are a lot of people to call. 


At the risk of being labeled as a personal attack, I'm going to call you a straight up marketing department apologist.

I said it seemed too much of a coincidence as an off-hand comment. I mean here I am complaining about the marketing department not calling me one day, just a few later I get a call... (I wonder how long until OrlandoCat gets one?). I wasn't suggesting a conspiracy that we are being "watched" .

I have no ulterior motive. I'm stating what is evident from my observations of the marketing department. 

What I got last night was a sales call. There's no reason for them to follow up at a later date to see if I want tickets. They needed to ask for the sale last night! No excuses.

When a person buys a TV, they typically get 30 days to add on the service plan. From my experience a person almost never buys after the point of sale. You either attach right then and there, or you miss your opportunity.

At the risk of being called out for ad homs again,  you say that you're impressed that they've been aggressive enough to include recent graduates in the list. But then you imply they have time to call me later this summer? That contradicts what you've said all along, that they are budget constrained, and have limited billable hours.

What new prospects are they missing out on if they're calling me twice this summer? Why duplicate calls?Especially on a customer who has shown a willingness to donate (existing OBC member). What if I don't pick up next time? They had me right there on the line. They'd already invested the time (ten minutes) to schmooze me over talking about my favorite part about Ohio University.

I wasn't getting called by the Art Department; I was getting called by the freaking Ohio Bobcat Club. If they're not offering tickets in their calls, OUr ticket sales are missing out on a BIG opportunity. Period.

Stop apologizing for the inefficiencies of the athletic marketing department.


Dude please stop with the "best buy" sales technique crap. (it is crap, I worked there for almost 2 years). The people I worked with there years ago are still there, and for a reason.

The problems the Ohio Athletic department faces are real marketing problems, not "adding a four year service plan to your tv herf-muh-merf" 

Sales are the end result of marketing, not the process of. You have to realize that all of the real marketing work at Best Buy was done for you at corporate before the products even hit the shelves, sales floor guys were just RETAIL SALESMAN. Not marketing guys. Please do not go through life believing that best buy prepared you for the marketing world. 
C Money
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Posted: 7/19/2012 6:47 AM
bobcat72 wrote:expand_more
The university has an outside group that they hire to make calls for the annual fund.


How long has that been the modus operandi? I know that as recently as 6 years ago we had students making those calls, because after about a minute of talking to the girl that called me after I graduated, we figured out that we knew each other.
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Posted: 7/19/2012 8:56 AM
- Business_Cat

I'm not some cholo who's going on here flaunting my sales experience as the be all end all. I feel that it is important when challenging the status quo to state A.) my credibility to speak on the topic and B.) my experience that relates to the problem. I don't think anything in this world is "obvious" to every one. I'm trying to express how inefficient the marketing and sales department really is and why I believe it to be the case. I feel my approach is necessary. (I reitrate this on mutliple ocassions because someone may not have read the entire thread, ie skipped to this page, and the point I'm making may be on a new caveat to the problem entirely).

I identified the call as a sales call in my post. As a person who has done cold calling and retail sales, I'm certainly qualified to point out that the process is inefficient and is ultimately putting the future of our atheltics program and university at risk.

When I start spouting off about Best Buy in any other non-realated thread (which I have not), you can file a grievance with an admin. What I've wrote about is entirely relevant to the topic.

You're right that the Ohio Athletic department faces real marketing problems. But marketing and sales are not mutually exclusive in this specific industry (they're name on the athletic website is literally marketing and sales). They face real sales problems too.

I've never claimed to pe a professional salesman. I do not believe retail has prepared me for marketing. I believe I would be good at marketing because I'm charismatic (talent), have the ability to see a problem for what it is (talent/training), bring an analytical approach of problem solving to the table (talent/education/training), and have the vision to see a much larger and more vibrant picture that may not currently exist (talent).

That's all I really think marketing is anyways. Three parts talent, one part training. Experience helps too...
Last Edited: 7/19/2012 9:04:13 AM by The Situation
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Posted: 7/19/2012 12:03 PM
I have been in outside sales for Fourteen plus years after graduating from Ohio University,does that make me an expert in marketing strategies?NO!
 What I do know though, is that as a student from 1991-1995 the average attendance per game was around 10,000 with a lousy program. What I see now is thousand times better with enthusiasm and overall respect for the program, just to see these types of conversation on a message board dedicated to Bobcat athletics is awsome.
Last Edited: 7/19/2012 12:05:08 PM by Bobcat Mac
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Posted: 7/19/2012 12:48 PM
bobcat72 wrote:expand_more
I'm a Bobcat Rep and I can assure you that the Ohio Bobcat Club doesn't make any outbound calls themselves. The university has an outside group that they hire to make calls for the annual fund. Pretty much, they pigeon-hole everyone into the area they feel you are most likely to give. They do this by comparing alumni to other data lists (mainly those from student orgs and majors). They probably saw you on the Ozone list and put you into the athletics list.

The guy who called you probably works in Colorado, Florida, or something. Their motivation isn't to sell tickets....that's a totally different local (and better, IMO) sales force.



+1.  I doubt this was an actual Athletics' employee.  There is a budget, if you compare OU to other schools with a similar budget, we would blow them out of the water.  It is easy to make suggestions, but since we are all on the outside and don't know some of the issues we really can't judge.
The Situation
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Posted: 7/19/2012 4:01 PM
the123kid wrote:expand_more
 
There is a budget, if you compare OU to other schools with a similar budget, we would blow them out of the water.  It is easy to make suggestions, but since we are all on the outside and don't know some of the issues we really can't judge.


Sometimes a person outside of the situation is in a better position to judge than one in it. A gymnast in competition doesn’t get to judge the other competitors. A witness doesn’t get to pass official judgment on the defendant or the plaintiff. I know those situations don’t directly apply, but I’m always troubled when someone says I can’t judge them. Why not? Judgement is a critical part in a majority of my decisions.
To say we blow schools with similar budgets out of the water is an unfounded claim. Like who? And what are the other factors are at play?
 
A school like Appalachian State has been isolated much in the same vein as Ohio. Boone, NC has a similar population, demographics, and poverty rate to Athens. Yet they have had a higher average attendance than us over the past 5 years in the FCS. (Yes, I’m aware they’re a national power at that level. Whoever retorts with that, please state your best estimate of what Peden would average if OHIO became a national power and why.)
And to be quite honest, I don’t care what other schools do with their budgets, how efficient they are. I care that we are making the most of what we have. And from everything I’ve seen and heard that is not the case.
But let’s ask someone on the inside:
- bobcat72, (or anyone else out there who works for marketing and sales)
What are some of the things the Bobcat Repes have done better this year than last year to spark a 92% increase?
Why aren’t the OBC cold callers asked to sell tickets as well? Do you think this would spark an appreciable increase in general/season ticket sales? Would it reduce the number of duplicate phone calls made to prospects?
What is one way without spending any additional money that Ohio Athletics can reach out to a larger audience this year than ever before?
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Posted: 7/19/2012 6:46 PM
Isn't it time for someone to post the deadhorse being flogged 'avatar'?
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Posted: 7/19/2012 7:02 PM
With no intention of getting drawn into this debate (not because of its intrinsic value but because I can only carry on so many debates simultaneously), I would like to say that I suspect that the reason Appy State draws better than we do in a similar region with similar sociometrics probably has something to do with the way the university is perceived by the local populace.  Due to a number of historical factors (and bad decisions by past administrations dating back to the time of Wm Holmes McGuffey), the local population tends to look upon OU as sort of an interloper rather than as a partner.  Dr. McDavis has begun to mend some of those fences and the current AD is working on that, too.  It's not an unsolvable problem, but it is one that has deep roots.  Opposition by some factions of the university to horitzonal fracking, even if tightly regulated and controlled, has not helped this situation, but even that can be overcome with enough reaching out on other fronts, IMHO.  The potential oil boom in SEO due to the discovery of major shale-bound oil could lift many local landholders out of poverty or substantially improve the lot of others, yet the university is seen (not necessarily totally accurately) as trying to keep them from improving their lot.
Last Edited: 7/19/2012 7:04:59 PM by OhioCatFan
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Posted: 7/19/2012 8:03 PM
Agree with that completely. Our university struggles from having just as many local enemies as it does friends. Some even happen to WORK at the university.

This holds us back in many respects, attendance of course being one of them. There are many fences to mend, but hopefully this situation can continue to improve.
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