This sort of thing is a bit below Schaus' paygrade. Not saying that he shouldn't have responded...but still, it's not exactly what's at the top of his list. Perhaps facilities or the sales team would have been a better place to start. But to not renew your season tickets just because Jim Schaus didn't run out to Peden with a sledgehammer the day he got your letter seems silly. And knowing Jim Schaus, I doubt that he completely ignored your suggestion.