well... if there's one thing to complain about... it's the concessions (Not talking about the actual food either).
This needs to get squared away. It's not like there aren't enough people working there (maybe too many, actually) but what a disaster. almost the entire halftime to get a bottle of water. Still doing calculations in notebooks and pencils. We simply seem to be totally blindsided by big crowds and the fact that people might want something to eat or drink during the game. It wasn't the length of the line either, it's that the line was simply at a standstill. And for goodness sake, put up a rope or two so people can get in one line!! We can get rid of the scramble! People waiting for food/drink don't block the whole dungeon preventing folks from getting to the bathrooms or the exits, and others don't get punished for being in the "slow line".
The concession stand experience is a disaster. It however, really doesn't have a great deal to do with the personnel although they should be able to add in their head but that's a topic for another thread at another time. The problem is the design of the area relative to what is being sold. When the building was designed, the number of offerings was far from what it is today. Popcorn, a hotdog and fountain coke with the fountain in front of the server. Now you have nachos, pizza and bottled beverages all in very large appliances behind the servers. It's just too crowded in there. When I worked in the concession stands at Blossom in the early 70s where we were doing the equivalent of over $30,000 a night on big nights, we had plenty of room and service close to 20,000 people out of two stands.
Not sure we're going to redesign the stands though on tight budgets when you only have the problem 4 to 6 times a year. The big problem this week was the will call lines. At five minutes before kick off the line if straight stretched across Richland Avenue. We need a ticketing system that you can print from the online order.