And did you just admit that government did something better than the private sector? There might be hope for you after all RP :)
Actually, no.
I should have been clearer.
The Turnpike never used their own people to pump gas.
They are also still the controlling agency.
What changed is how the service areas are run.
They used to be run by the fuel supplier.
Now the Turnpike picks the supplier,but the service areas are run by an independent company(s).
I don't know if each service area is "bid" separately or if one company handles all of them.
I do know that the food establishments vary area to area.
I guess their contract(s) doesn't address staffing or wait times.
A lot of people have no choice,or like the fact that their fuel tends to be cheaper.
So I guess you can say that Government ran it better,then made it worse.